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Delivery & Returns

Collection & Delivery

Return & Exchange Policy

1. Your Rights Under Australian Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

 

You are entitled to:

  • A refund or replacement for a major failure

  • A repair or replacement if goods fail to be of acceptable quality and the failure is not major 

 

2. Change of Mind Returns

We may offer change-of-mind returns subject to the following conditions:

  • Item is clean, unused, and in original packaging (undamaged)

  • Return is requested within 7 days of purchase

  • Proof of purchase is provided 

 

Please note: For hygiene reasons mattresses, bases, pillows, mattress protectors, and bedding accessories cannot be returned once packaging has been removed and/or the product used unless faulty.

 

3. Faulty or Damaged Products

If a product is faulty, damaged, or not as described:

  • Contact us as soon as possible so we can assess if a warranty claim is appropriate

  • Provide proof of purchase and details of the issue (we may require evidence e.g. photographs)

We will assess the item and provide a remedy in line with the Australian Consumer Law.

 

4. Return Methods

 

All Returns

  • Contact us via email to initiate all returns or they may not be accepted.

  • Customers are responsible for all product return costs unless the item is faulty 

 

5. Refund Process

  • Refunds are issued to the original payment method where possible 

  • Processing times may vary depending on your payment provider

  • 15% restocking fee applies to any product returns excluding faulty items

  • Customer is responsible for all delivery costs for returned items and ensuring the item remains in a returnable condition per seller terms prior to the acceptance of the item at our warehouse.

 

6. Exchanges

We offer exchanges for up to 7-days for eligible items, subject to stock availability. Email confirmation of intent to return is required to initiate this process and will not be accepted otherwise.

 

7. Non-Returnable Items

Unless faulty, the following items may not be returned:

  • Opened or used mattresses, bases, pillows and mattress protectors (for hygiene reasons) 

  • Final sale items including display items and items sold in “as is” condition

  • General wear and tear, soiled, stained, damaged or used items

 

Please Note: We encourage all our customers to trial our display models at our showroom location prior to purchase as comfort is not a valid reason for a warranty claim, refund or exchange.

 

8. Contact Us

Email: newportbeddingco@icloud.com
Phone: 0466 385 564

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Effective Date: 09/06/2026

1. Overview

This Delivery Policy outlines how orders are processed, and delivered for purchases made with Newport Bedding Company, both online and in-store where applicable.

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2. Order Processing

  • Orders are typically processed within 1 business day after payment is received

  • Orders are not processed on weekends or public holidays 

  • You will receive a confirmation email once your order has been placed 

  • A text message notification will be sent to the phone number provided when your order is out for delivery.

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3. Delivery Locations

We currently deliver:

  • Within 75km of Newport QLD, 4020

If your location is not within this radius, please contact us before placing your order.

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4. Delivery Costs

  • Delivery costs are calculated at checkout based on location

  • Any applicable delivery fees will be clearly displayed before payment 

 

5. Delivery Timeframes

Estimated delivery times:

  • 25km: 0 - 1 business day

  • 50km: 0 - 2 business days

  • 75km: 0 - 7 business days

  • Regional/Remote Areas: 0-7 business days

Delivery timeframes are estimates only and may vary due to factors outside our control and stock availability. Should you require a product urgently, please contact us directly on the details below to confirm stock levels prior to completion of your order.

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6. Tracking

Where available, tracking details will be provided via email once your order has been dispatched.

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7. Delays

While we aim to deliver within estimated timeframes, delays may occur due to:

  • Courier or postal service disruptions 

  • Weather events 

  • High demand periods

We are not liable for delays caused by third-parties but we will assist in resolving delivery issues where possible.

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8. Authority to Leave (ATL)

  • By selecting “Authority to Leave” at checkout (if available), you authorise the delivery provider to leave your parcel unattended 

  • Once delivered, the parcel is considered received, and Newport Bedding Company is not responsible for loss or theft

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9. Risk and Ownership

  • Risk in the goods passes to you upon delivery 

  • Ownership of the goods passes once full payment has been received 

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10. Damaged or Lost Items

If your order arrives damaged or is lost in transit:

  • Contact us as soon as possible on the email listed below.

  • Provide your order number and relevant details (photographs may be required) 

We will work with the carrier to investigate and provide a suitable resolution in line with the Australian Consumer Law.

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11. Incorrect Address

  • Please ensure your delivery details are correct at checkout 

  • We are not responsible for orders delivered to incorrect addresses provided by the customer 

  • Additional delivery charges may apply for re-delivery 

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12. Split Delivery

  • Orders containing multiple items may be delivered separately depending on availability 

  • You will be notified if this occurs 

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13. Click & Collect

In-store pickup:

  • Orders are usually ready within 4 hours

  • You will be notified when your order is ready for collection 

  • Photo ID and proof of purchase may be required 

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14. Pre-Orders & Backorders

  • Items marked as pre-order or backorder will be shipped once available 

  • Estimated dispatch dates are provided as a guide only 

Please refer to our Terms & Conditions for full details.

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15. Contact Us

​Email: newportbeddingco@icloud.com

Phone: 0466 385 564

 

Effective Date: 09/06/2026

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